Terms and Conditions
Photo Release
By joining us at Anna Tasca Lanza guests give ATL staff and other guests the right and unrestricted permission to take photos to be used and published in whole or in part, individually, or in connection with other material on the internet for any purpose whatsoever, specifically including illustration, promotion, art, editorial, advertising, and trade, without restriction as to alteration unless expressly forbid by the guest in writing prior to arrival.
Wifi
Password protected wifi at Case Vecchie and other accommodations on the estate is provided to the best of the school’s ability. However, being situated in rural Sicily the connection is not always reliable nor strong. If you need uninterrupted internet connection during your stay, we recommend you speak with your home operating service provider for an unlimited data plan or purchase an Italian SIM card through TIM or Vodafone.
Cancellation Policy
- A 20% deposit is required to confirm your reservation. This deposit is non-refundable in the case of any cancellation, as it goes towards booking and administration fees.
- The outstanding balance must be paid 60 days prior to the start of the reservation.
- We do not offer refunds for courses cancelled by the client after 60 days prior to the start of the reservation.
- Any cancellations by the client after 60 days prior to the start of the reservation are subject to a 50% cancellation fee on the outstanding balance. The remaining 50% of the outstanding balance will be kept as a credit to use for rebooking your trip within a calendar year.
- Any cancellations by the client before 60 days prior to the start of the reservation are subject to the non-refundable 20% deposit. Any remaining balance will be refunded via bank transfer within 6 months. Unfortunately Italian banking laws do not allow us to refund directly to credit cards.
- ATL reserves the right to cancel a workshop or a class due to low enrollment or reasons beyond our control, including but not limited to natural disasters. In this case, we will provide notice of cancellation by email 30 days prior to the start of your course when possible, or as soon as possible. We will offer options for all fees paid to ATL, exclusive of the non-refundable deposit. The 20% deposit can be applied as a credit for a future booking within one calendar year. In the case of cancellation, ATL is not liable for any travel or other related costs incurred by the guest. We strongly advise all guests to purchase travel insurance that includes coverage of “operator cancellations.” Most standard policies do. In the case refunds are offered by ATL, they will be processed either by bank transfer as Italian banking laws do not allow us to refund directly to credit cards.
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